Check-in time is from 2:00pm to 4:30pm.
Check-out time is before 10.00am
Late Arrivals: Should you plan to arrive after 4:30pm, please let us know at least 24hrs in advance, so we can make arrangements to receive you, tour operators must please arrange with the lodge directly regarding any late arrivals.
Boardwalk Lodge is built on a forested slope and access to rooms or chalets require climbing stairs. If you or members of your group or family have a problem climbing steps, please notify us when making a reservation, as we cannot guarantee alternative rooms/chalets on arrival. The lodge is unfortunately not wheelchair friendly.
Our porterage service is available to assist with carrying luggage between 8:00am to 4:30pm. At least 48 hours prior arrangements are to be made for late arrivals wanting assistance with luggage.
Secure outside parking is available on the premises and access is controlled by a traffic boom. There is only one parking per room/chalet available. Special arrangements must be made for trailors, etc. as parking space is limited.
Transfers can be arranged through a third party service on request. 24 hour notice is required to make arrangements and availability cannot be guaranteed.
Our reception hours are from 8:30am to 4:30pm daily. We do however move around in the lodge from time to time so should you find the reception door closed please contact the number on the door.
As much as we love our pets they are unfortunately not allowed at the Boardwalk Lodge.
Please note that the lodge is affected by loadshedding. We do provide portable LED lights in the units. Wi-Fi stays on and all the self catering units has a gas kettle and gas braai/BBQ's available for cooking. All the restaurants down in the village have generators and operate as normal during times of loadshedding.
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